At Swix Skiing Store, we stand behind the quality of our premium winter sports equipment and accessories. We’re dedicated to ensuring your complete satisfaction with every purchase. If you’re not entirely happy with your item, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your items. All returned products must be in original, unused condition with all tags attached and original packaging intact.

Please Note: For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged:
  • SKI & SNOWBOARD WAX products (opened or unopened)
  • BASE REPAIR materials and chemicals
  • EDGE TOOLS and TUNING EQUIPMENT that show signs of use
  • WAXING TOOLS that have been removed from packaging
  • Apparel with removed tags or showing signs of wear

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Swix Skiing Store Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify reason] I understand that I am responsible for return shipping costs unless the item arrived damaged or defective. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Step 2: Wait for Authorization

Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions. Do not ship items without an RMA number as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging if possible. Include a copy of your order confirmation or packing slip. Ship the package to:

Swix Skiing Store Returns
756 Hemlock Lane
ANSONVILLE, US 28007

We recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

Step 4: Processing Your Return

Once we receive your return, our team will inspect the item(s) within 3-5 business days. We will email you to confirm the status of your return.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement, depending on your bank
  • PayPal: 3-5 business days to process to your account

Please note that original shipping fees are non-refundable, and return shipping costs are deducted from your refund unless the return is due to our error.

Exchange Process

For exchanges, follow the same process as returns. Once we receive and inspect your returned item, we will ship the replacement product. If the exchange item is of higher value, you will be invoiced for the difference. If it’s of lower value, we will refund the difference.

International Returns

For customers outside the United States (excluding Asia and select remote regions not served), return shipping costs and any applicable customs duties or taxes are the customer’s responsibility. Refunds will be issued in USD according to the exchange rate at the time of processing.

Damaged or Defective Items

If your item arrived damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We will cover return shipping costs for damaged or defective items and expedite your replacement.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 2 business days

Thank you for choosing Swix Skiing Store for your winter sports needs. We’re committed to ensuring your satisfaction both on the slopes and with your shopping experience.