Term and Conditions

1. Introduction

Welcome to Swix Skiing Store (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website skiing-store.com and your purchases of our premium winter sports equipment and accessories. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

At Swix Skiing Store, we specialize in providing high-quality equipment for skiing and snowboarding enthusiasts, including poles, alpine gear, apparel, tuning tools, and wax products. Our target customers are winter sports enthusiasts who value performance, quality, and reliability in their equipment.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these Terms
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract (at least 18 years old)
• Verify that products you purchase are permitted in your country of residence

3. Products and Services Description

Swix Skiing Store offers a curated selection of premium winter sports equipment including:

• Adult Poles and Alpine equipment
• Performance Apparel for men and women
• BASE REPAIR materials and chemicals
• Cross-Country Skiing equipment
• EDGE TOOLS and TUNING EQUIPMENT
• SKI & SNOWBOARD WAX products
• Snowboards and accessories
• TUNING and WAXING TOOLS

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur, and we do not guarantee that product descriptions are entirely error-free.

Non-Returnable Items

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged:

• All SKI & SNOWBOARD WAX products (opened or unopened)
• BASE REPAIR materials and chemicals
• EDGE TOOLS and TUNING EQUIPMENT that show signs of use
• WAXING TOOLS that have been removed from their packaging
• Apparel with removed tags or showing signs of wear

4. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Shipping Information

We offer two shipping options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 business days after shipment.

We ship globally except to Asia and select remote regions not served by our carriers. Any customs duties, taxes, or import fees are the responsibility of the recipient.

Pricing and Taxes

All prices are listed in US Dollars (USD). Additional taxes, customs duties, or import fees may apply depending on your location and are the customer’s responsibility.

5. Returns and Refunds Policy

We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process within 15 days of you receiving your items.

Return Conditions

To be eligible for a return or exchange, items must be in original, unused condition with all tags attached and original packaging intact.

Return Process

1. Submit your return request via email to [email protected] within 15 days of receipt
2. Wait for authorization and RMA number from our team
3. Package and ship your return with the RMA number clearly visible
4. Wait for processing and inspection (3-5 business days after receipt)

Refund Information

Approved refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method:

• Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to process to your account

Original shipping fees are non-refundable, and return shipping costs are deducted from your refund unless the return is due to our error.

International Returns

For customers outside the United States, return shipping costs and any applicable customs duties or taxes are the customer’s responsibility. Refunds will be issued in USD according to the exchange rate at the time of processing.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Swix Skiing Store or our suppliers and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The Swix name and logo are trademarks of Swix Skiing Store and may not be used without authorization.

7. Limitation of Liability

Swix Skiing Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our products or services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these Terms or our products shall not exceed the amount you paid for the product(s) in question.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our website shall be resolved through good faith negotiations between parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in Anson County, North Carolina, in accordance with the rules of the American Arbitration Association.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified Terms.

We will endeavor to notify users of material changes to these Terms via email or a notice on our website.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us: